Frequently Asked Questions
Yes! We occasionally run special offers and promotions. Follow us on social media or sign up for our newsletter to stay updated.
Please email us with your order number and photos/videos of the issue. We will assess the claim and provide a replacement or refund as required by law.
If your order has not yet been processed or shipped, we may be able to update your details. Please contact us immediately for assistance.
We do not offer change-of-mind refunds.
If your item arrives faulty or damaged, please contact us within 7 days and we will assist you in accordance with Australian Consumer Law.
We accept major payment methods including Visa, Mastercard, AMEX, PayPal, and Shopify Payments (where available).
Yes. Once your order is shipped, you will receive an email with your tracking number and a link to follow your delivery.
Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your area and the courier schedule.
Yes! We deliver to all states and territories across Australia. Shipping times may vary depending on your location.
